Complaints to the Board

The Veterinary Practitioners Registration Board of Victoria investigates complaints lodged about the professional conduct of registered veterinary practitioners in order to protect the public and the health and welfare of animals.

The Board is not able to consider some types of complaints (e.g. about the fees set by a clinic), and may only be able to take limited action on complaints made anonymously or not in writing. See the information the Board gives to potential complainants: > Public > Complaints

Your response to a complaint

If the Board investigates a complaint about you, we will send you a copy and ask you to respond. If you respond promptly and fully, this may significantly reduce the time it takes to investigate the complaint.

For more information, download the handout below or call the Board's office on 03 9620 7444:
Responding to a complaint
(Adobe PDF File)

Your privacy

The Board will only use and disclose personal information about you for the purpose of conducting a complaint investigation, unless consent has been obtained to use the information for additional purposes. More information: Privacy and Data Protection Policy