Complaints to the Board

NOTE this page is for veterinary practitioners; if you are a member of the public, go to: > Public > Complaints

The Board's jurisdiction to investigate complaints.

Under Part 3 of the Veterinary Practice Act 1997, the Veterinary Practitioners Registration Board of Victoria can investigate the professional conduct of registered veterinary practitioners.

The Board is not able to consider some types of complaints (e.g. about the fees set by a clinic), and may only be able to take limited action on complaints made anonymously or not in writing.

For more information about how the Board investigates complaints, see the factsheet below.

Your response to a complaint

If the Board investigates a complaint about you, we will send you a copy and ask you to respond. If you respond promptly and fully, this may significantly reduce the time it takes to investigate the complaint.

If you receive a complaint from the Board and have any questions, please call the Board's office on 03 9620 7444.

Your privacy

The Board will only use and disclose personal information about you for the purpose of conducting a complaint investigation, unless consent has been obtained to use the information for additional purposes. More information: Privacy and Data Protection Policy