Sign In

  • What internet browser application are you using? Our website does not support Internet Explorer (error messages on payment). 
  • Constant looping? If you are sure you know your current username and password but your account will not open after you enter your username and password, try:
    1. clearing your internet history/data cache (either completely or just for our website) then closing and reopening your internet (and perhaps restarting your computer),
    2. opening a new incognito window (e.g. in Chrome) to sign in 
    3. using another internet browser or, e.g. Chrome, Firefox, or
    4. renewing via another device. 
  • Username: your username is your registration number with a V in front, e.g. V6777
  • Password: You will be locked out of your account after several incorrect password attempts. If you are sure you know your password, see the 'Constantly looping' tips above.
  • Re-setting password:
    1. If you previously had a 6-digit password or have forgotten your password, re-set your password to one that is minimum 7 characters long including at least one letter and at least one number. You can re-set your password by clicking the Forgot Password? link
    2. After you submit your password request, we will send an email to the email address linked to your account:
      • if you do not receive an email, please look in your junk/spam email folder
      • if you have changed your email address without advising the Board, you will not receive an email. Please advise the Board of your new personal email address.
    3. After you re-set your password, go to My Account and sign in with your username and new password.