COVID-19 FAQs for veterinary practitioners

The FAQs below are for general information only and are not intended to be complete. It is your responsibility to inform yourself and keep updated as circumstances change. Veterinary practitioners should exercise their professional judgment and seek appropriate advice on complying with Government rules in their particular circumstances. The FAQs below contain links to third party websites of organisations which are responsible for or able to assist with the subject matter of an FAQ. The Veterinary Practitioners Registration Board of Victoria has no control over and is not responsible for the content of any third-party website. 

UPDATE 10 November: Veterinary businesses open with a COVIDSafe plan

On 8 November, Victorian Premier Daniel Andrews announced further steps towards COVID Normal.

Under current Stay Safe Directions, individuals may travel any distance within Victoria to obtain or provide veterinary services. They may also travel between metropolitan Melbourne and regional Victoria without restriction. Clients and veterinary practitioners must wear masks. Clients should also be aware that social distancing measures implemented by veterinary businesses may mean that clients cannot enter a clinic or consulting room.

Under Step 3 of the current roadmap towards COVID Normal, veterinary clinics in Melbourne and regional Victoria are 'Open with a COVIDSafe Plan'. See Industry restriction levels — Common requirements across all workplaces.

To reduce the risk of COVID-19 transmission, every open Victorian business must:

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Are veterinary practices open?
Can veterinary practitioners go to work?

Yes, under current Step 3 restrictions veterinary practices in metropolitan Melbourne and regional Victoria are open. They can provide veterinary services to members of the public as long as they follow the Workplace Directions from Victoria's Chief Health Officer, including having a COVIDSafe Plan. Both clients and veterinary practitioners must wear masks. Clients should also be aware that social distancing measures implemented by veterinary businesses may mean that clients cannot enter a clinic or consulting room.

Staff in veterinary practices can go to work if it is not reasonably practicable for them to work from home, unless they:
  • have COVID symptoms, are isolating at home waiting for test results, have had a positive COVID test and not been cleared to return to work, are a known contact of a COVID case, and/or are in isolation or quarantine or subject to detention orders, e.g. arrived from another country.
  • do not have a permit to work interstate.

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Can mobile vets operate?
Can vets do housecalls or site visits?

A veterinary practitioner may enter a client's premises to provide veterinary services. This is allowed under the current Stay Safe Directions Section 7(2)(c).

Mobile veterinary practitioners who use their vehicle predominantly as a workplace must have a COVIDSafe Plan (the Chief Health Officer's Workplace Directions define a work premises as the premises of an employer in which work is undertaken, including any vehicle whilst being used for work purposes).

When visiting a client's premises, veterinary practitioners must take the preventative measures specified in the Workplace Directions e.g. face coverings, density quotient, record-keeping. Before an appointment is made, it is necessary to establish with a client whether they have any symptoms, or are in isolation or quarantine. Any mobile veterinary practitioner who has symptoms must follow the instructions for suspected COVID cases in the Workplace Directions.

The Workplace Directions are just minimum requirements. Mobile veterinary practitioners should exercise their professional judgement about any other measures they might take when visiting client premises to see patients, e.g. use of PPE.

If a client who is isolating and sick insists there is no way to treat a sick animal other than attend the premises, call the coronavirus hotline (1800 675 398). Current Diagnosed Persons and Close Contacts directions sub-clause 8(2)(c) specifies that persons in self-isolation and self-quarantine, 'must not permit any other person to enter the premises unless' that other person: lives there; is required to self-isolate or self-quarantine at the same premises; needs to enter for medical or emergency purposes; is a disability worker who needs to enter to provide a disability service to a person with a disability; needs to enter to provide personal care or household assistance to a person as a result of that person's age, disability or chronic health condition; or is required or authorised to enter by law.

Where government directions prevent a veterinary practitioner from visiting a person's home, other options include to:
  • undertake remote consultations - see the Board's guidance at Remote consultations (telemedicine and assisted-technology consultations)
  • after having established a bona fide client relationship, get the client to arrange for someone else who is well, not isolating, and has not been in contact with the person who is sick or isolating, to bring the animal to the clinic and wait outside while you see the animal.

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How far can a client travel for veterinary services?

There are no travel restrictions on clients unless they want to cross a State of Territory border. Clients can travel as far as they want within Victoria to obtain veterinary services including between metropolitan Melbourne and regional Victoria.

The Victorian Government says clients should check in with veterinary clinics ahead of appointments as clinics are operating with new rules to ensure they meet physical distancing requirements. Clients and veterinary practitioners are required to wear face masks.

Clients who are unwell, in quarantine or in isolation must not leave home. They should contact their veterinary practitioner by phone for advice on what to do to ensure an animal gets the care it needs.

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What services can a vet provide?

For veterinary practices under Step 3:
  • a general veterinary practice can provide usual veterinary services to clients who bring animals to the vet
  • a veterinary practitioner providing mobile veterinary services can enter a person's home.

For other animal-related activities and occupations, see Victorian Government FAQs at Caregiving, pets and medical care - Victoria - Third Step.   

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What must vets do to reduce the risk of COVID-19 transmission in the workplace?


The 6 principles of COVIDSafe Workplaces
The six principles of COVIDSafe workplaces which all veterinary workplaces must follow are:
  1. ensuring physical distancing (1.5 metres)
  2. wearing a face mask (face shields cannot be worn just on their own)
  3. practising good hygiene
  4. keeping records and acting quickly if staff become unwell
  5. avoiding interaction in enclosed spaces
  6. creating workforce bubbles.
The Chief Health Officer's Workplace Directions

Victoria's Chief Health Officer has issued Workplace Directions 'to limit the number of Victorians attending work premises to assist in reducing the frequency and scale of outbreaks of 2019-nCOV in Victorian workplaces and to establish more specific obligations on employers and workers in relation to managing the risk associated with 2019-nCOV' [COVID].

The Workplace Directions contain rules on preventative measures, plus what must be done if a workplace has a suspected or confirmed COVID case. In summary, the preventative measures are:
  1. Face covering: An employer must take reasonable steps to ensure the worker wears a face covering at all times when working at a work premises. NOTE: face shields on their own do not meet the face covering requirements. The directions include some exceptions to the face covering rule and refer to Department of Health and Human Services' guidelines for further information.
  2. COVIDSafe Plan: An employer must, for each work premises, have in place a COVIDSafe Plan which addresses the health and safety issues arising from 2019-nCoV. An employer and the employer's workers must comply with the COVIDSafe Plan. In the Workplace Directions, a work premises is defined as the premises of an employer in which work is undertaken, including any vehicle whilst being used for work purposes, but excluding an employee's ordinary place of residence. See Creating a COVID Safe Workplace (Business Victoria).
  3. Record-keeping obligations: An employer must keep a record of all workers and all visitors who attend the work premises for longer than 15 minutes, including their first name, contact phone number, date and time of attendance, and areas of the work premises they attended.
  4. Density quotient: An employer must comply with the density quotient for each shared space and each publicly accessible area. The density quotient limits the number of people and the number of members of hte public permitted in those spaces at any one time to the number calculated by dividing the total publicly accessible space (measured in square metres) by 4.
  5. Signage requirement: An employer must display a sign at each public entry to each publicly accessible space that includes a statement specifying the maximum number of members of the public that may be present in the space at a single time, being the number permitted by the density quotient, rounded down to the nearest whole number. For example: for a 38.25 square metre space where the density quotient is 9.56, the sign should say that the maximum number of people that may be present in the space at a single time is 9
  6. Cleaning requirement: An employer must take all reasonable steps to ensure that shared spaces at which work is performed and areas accessible to members of the public at any work premises are clearned on a regular basis. Clause 14 of the Workplace Directions contains very specific cleaning rules.
  7. Reducing work across multiple sites: An employer must not require or permit a worker to perform work at more than one work premises of that employer unless it is not practicable to limit a worker to only one work premises. See the Workplace Directions for further rules.

Responding to suspected or confirmed COVID cases in the workplace: The Work Directions contain specific rules about what must be done while a worker who is a suspected case is isolating and waiting on test results. If a COVID case is confirmed, required actions include notifying Government authorities, undertaking a risk assessment, directing the diagnosed worker to isolate, directing close contacts of the worker to self-quarantine and watch for onset of COVID-symptoms, and cleaning affected areas.

Veterinary practitioners should exercise their professional judgement as to how to implement measures to follow the Workplace Directions and other government rules and recommendations on reducing the risk of COVID transmission.

Other measures veterinary practitioners may choose to implement to reduce COVID-19 transmission may include:
  • telephoning clients before an appointment to identify and assess any risk (e.g. are they sick?) and advise any changes to consultation procedures
  • where appropriate and safe, implementing “carpark consultations” to limit the number of people in waiting and consultation rooms and minimise interaction between clients and clinic staff and setting up drop-off points at clinic entrances where animals can be placed in a secure area to be collected for examination then returned afterwards
  • undertaking remote consultations - see Remote Consultations (telemedicine and assisted-technology consultations)
  • wearing PPE (personal protective equipment), particularly masks and goggles, when interacting with clients

Veterinary practitioners who decide to limit direct contact with clients (e.g. by clients leaving their animal at a drop-off point or another person presenting the client's animal to the clinic) must ensure they communicate directly with the owner via telephone or video during the consultation to obtain the animal’s full and correct history and provide the animal’s owner with clear veterinary advice or direction (see Board Guideline 6 - 'Supply and use of drugs, scheduled drugs and other medications in veterinary practice' and Board Guideline 8 - 'Communication with clients').

More resources on reducing the risk of COVID-19 transmission to staff and clients:

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How can I use telemedicine during the COVID-19 pandemic?

Refer to the Board's information on remote consultations during the COVID-19 pandemic emergency at: Remote consultations (telemedicine, technology-assisted consultations).

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Can I go interstate to treat patients?

Most Australian State and Territories have imposed restrictions on entry from Victoria. There are some exemptions to these rules. More information can be obtained from the relevant State or Territory Government.

Consider whether you can provide treatment by telemedicine: see Board guidance, Remote consultations (telemedicine, technology-assisted consultations)

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Can animals infect humans or other animals with COVID-19?

Following is a policy statement issued by the Australian Government's Animal Health Committee dated 19 May 2020:

'There have been no reports of the SARS CoV-2 virus infection in pets, livestock or wildlife in Australia.

The World Organisation for Animal Health (OIE) advises that internationally, there is currently no evidence to suggest that animals infected by humans are playing a role in the spread of COVID-19. The current spread of COVID-19 is driven by human to human transmission.

Diagnostic testing and surveillance in animals for COVID-19 in Australia is only recommended on the advice of human and animal health authorities. If testing is undertaken, confirmatory testing should be performed at the CSIRO Australian Centre for Disease Preparedness (the former Australian Animal Health Laboratory).

Veterinarians considering testing their patients for SARS Cov-2 must consult with their state or territory animal health authorities in the first instance.

Commercial entities who develop tests for SARS-CoV-2 infection in animals should reference the OIE’s guidelines for sampling and testing animals (PDF) and carefully consider the circumstances when testing may support human and animal health and welfare outcomes.

Animal owners/handlers should continue to implement good hygiene and farm biosecurity practices where animals are kept, including washing their hands before and after contact with animals.

People who are sick or under medical attention for COVID-19 should avoid or minimise close contact with animals as a precaution.

This policy statement will be reviewed and updated as further information comes to hand.'

Information on animals and COVID-19:

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Do I have to work during this time?
Who can I speak to if I don’t feel safe practising in my place of my employment?
I am concerned that my practice/employer is not following government guidelines. What can I do?

Worksafe Victoria requires employers to take steps to identify, and eliminate or reduce, risks to the health of employees from exposure to coronavirus at their workplace.

You will find resources to assist you with work-related questions at:

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How can I complete required Continuing Professional Development (CPD) if I have to self-isolate or if CPD events are being cancelled?
Do I have to do my CPD this year?

You should still be able to undertake Continuing Professional Development activities in the form of online assessed courses (which count as structured CPD units) and reading and other informal activities (which count as unstructured CPD). Board Guideline 13.1.2 specifies that over each three years (a triennium) at least fifteen (15) units of structured activities and at least forty-five (45) units of unstructured activities should be undertaken. The Board encourages you to look at your CPD record and determine how much CPD activity you need to complete to make up the three-year requirement – you might have enough CPD accumulated from last year and the year before. More information: Fillable CPD form

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Where can I get personal support during the COVID-19 pandemic?

Physical health: General support:

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DISCLAIMER

The external sites on this page are controlled and produced by third parties. Links to these websites are provided by Veterinary Practitioners Registration Board of Victoria (VPRBV) for user information only, and do not constitute an endorsement of any material, product or service that may be found at those sites. The VPRBV makes no warranty, guarantee or representation in relation to the accuracy, currency, correctness, reliability, usability, suitability or any other aspect of any information and/or materials contained in external links. The VPRBV does not accept any liability for any form of loss or damage that may result from any person’s reliance on the information and/or materials contained in any external links.

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