Complaints

Against Registered Veterinary Practitioners in Victoria

The Veterinary Practitioners Registration Board of Victoria investigates complaints lodged about the professional conduct of registered veterinary practitioners.

To submit a complaint about a veterinary practitioner's conduct, please complete the complaint form on this page.

We recommend you first read the Complaint Information Sheet below so you know how long the process takes and what information you may need to give us. If you have any questions, you can call us on 03 9620 7444. Please note:

• The Board has no jurisdiction over fees charged. If the complaint is about the fees set by a veterinary practitioner, please contact the Victorian Civil and Administrative Tribunal (VCAT).
• The Board cannot investigate a complaint that falls under the control of another statutory authority, or under the control of an organisation given specific powers under other legislation.
• The Board may not be able to take action on an anonymous complaint or a complaint that is not in writing.

Your privacy

The Board will only use and disclose personal information about you for the purpose of conducting a complaint investigation, unless we have obtained your consent to use the information for additional purposes. Click here to view the full Privacy and Data Protection Policy of the board.

After the Board investigates your complaint

If you are unhappy with the way the Board has investigated your complaint, you can raise your concerns with the Victorian Ombudsman by:

• completing an online complaint form at www.ombudsman.vic.gov.au
• calling (03) 9613 6222 or 1800 806 314 (regional areas). 

More information about the role of the Victorian Ombudsman: www.ombudsman.vic.gov.au/About/The-Victorian-Ombudsman