Complaints about veterinary practitioners

About making a complaint

The Veterinary Practitioners Registration Board of Victoria investigates complaints about the professional conduct of veterinary practitioners registered in Victoria. Before you make a complaint, read the information sheet below so you know how long the process can take and what information you may need to give us. If you have any questions, call us on 03 9620 7444.

TAKE NOTE:

• The Board has no jurisdiction over fees charged. If the complaint is about the fees set by a veterinary practitioner, please contact the Victorian Civil and Administrative Tribunal (VCAT).
• The Board cannot investigate a complaint that falls under the control of another statutory authority or an organisation given specific powers under other legislation.
• The Board may not be able to take action on an anonymous complaint or a complaint that is not in writing.  

Make a complaint

Choose one of the following options to make a complaint about a veterinary practitioner in Victoria.

OPTION 1 - Fillable complaint form to type on your computer

1. Download, fill in, and save the complaint form below on your computer
2. Download, fill in, print, and sign the declaration and consent form below
3. Scan or take a photo image of the completed declaration and consent form
4. Attach both completed forms and other supporting documents to an email and send them to communications@vetboard.vic.gov.au (or print and post to the Veterinary Practitioners Registration Board of Victoria / Level 11, 470 Collins Street / Melbourne VIC 3000).

OPTION 2 - Printable complaint form to print and handwrite

1. Print the complaint form below and complete it by hand.
2. Return the form by either scanning and emailing it back to communications@vetboard.vic.gov.au or posting it to the Veterinary Practitioners Registration Board of Victoria / Level 11, 470 Collins Street / Melbourne VIC 3000

Your privacy

The Board will only use and disclose personal information about you for the purpose of conducting a complaint investigation, unless we have obtained your consent to use the information for additional purposes. More information: view the Board's Privacy and Data Protection Policy.

After the Board investigates your complaint

If you are unhappy with the way the Board has investigated your complaint, you can raise your concerns with the Victorian Ombudsman by:

• completing an online complaint form at www.ombudsman.vic.gov.au
• calling (03) 9613 6222 or 1800 806 314 (regional areas). 

More information about the role of the Victorian Ombudsman: www.ombudsman.vic.gov.au/About/The-Victorian-Ombudsman