Complaints about veterinary practitioners

About making a complaint

The Veterinary Practitioners Registration Board of Victoria investigates complaints about the professional conduct of veterinary practitioners registered in Victoria. You can make a complaint by downloading and completing a complaint form from this page. Before you make a complaint, please read the factsheet below. You can also call us if you have any questions, call us on 03 9620 7444.

TAKE NOTE:

• The Board has no jurisdiction over fees charged. If the complaint is about the fees set by a veterinary practitioner, please contact the Victorian Civil and Administrative Tribunal (VCAT).
• The Board cannot investigate a complaint that falls under the control of another statutory authority or an organisation given specific powers under other legislation.
• The Board may not be able to take action on an anonymous complaint or a complaint that is not in writing.  

Make a complaint

To make a complaint about a veterinary practitioner in Victoria you can complete a complaint form onscreen (OPTION 1) or print and complete a form by hand (OPTION 2):

OPTION 1 - Fillable complaint form to type on your computer

1. Download, fill in, and save the complaint form below on your computer
2. Print the declaration and consent permission page of the complaint form, obtain signatures from relevant people, then scan or take a photo of it
3. Email the completed complaint form, the signed declaration and consent page, and all supporting documents, to communications@vetboard.vic.gov.au (or print and post all documents to Vetboard Victoria / Level 14, 10-16 Queen Street / Melbourne VIC 3000).

OPTION 2 - Printable complaint form to print and handwrite

1. Print the complaint form below and complete it by hand.
2. Return the form by either scanning and emailing it back to communications@vetboard.vic.gov.au or posting it to the Veterinary Practitioners Registration Board of Victoria / Level 14, 10-16 Queen Street / Melbourne VIC 3000

Your privacy

The Board will only use and disclose personal information about you for the purpose of conducting a complaint investigation, unless we have obtained your consent to use the information for additional purposes. More information: view the Board's Privacy and Data Protection Policy.

After the Board investigates your complaint

If you are unhappy with the way the Board has investigated your complaint, you can raise your concerns with the Victorian Ombudsman by:

• completing an online complaint form at www.ombudsman.vic.gov.au
• calling (03) 9613 6222 or 1800 806 314 (regional areas). 

More information about the role of the Victorian Ombudsman: www.ombudsman.vic.gov.au/About/The-Victorian-Ombudsman